Shipping policy

SHIPPING POLICY

Processing Time

Orders are usually processed within 2–5 working days. During peak periods or due to unforeseen circumstances, processing times may vary.

Shipping Time

Orders are delivered within 5–12 working days. Due to peak periods and holidays, these delivery times may vary.

Track Your Order

Once your order has been dispatched, you will receive a confirmation with a tracking number. This allows you to track the progress of your package via the “Track Your Order” page.

Delivery Times

Please note that delivery times may vary due to external factors such as the carrier, holidays, and weather conditions. We ask for your patience and understanding in this regard.

Taxes and Customs Fees

Customers are responsible for any import duties, taxes, or customs fees that apply to international shipments.

Delivery Problems

Chivana is not responsible for delays or problems caused by the carrier, including lost or damaged shipments. Should you experience delivery problems, please feel free to contact us for further assistance.

Address Accuracy

Please ensure the shipping address is correct and complete before placing your order. Chivana is not responsible for errors in the address provided.

If the address is not entered correctly, the order may unfortunately be canceled. If you wish to make an address change after placing your order, please contact us directly.

Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped (tracking and trace), changes may no longer be possible.